Security Operations Associates

Domestic Abuse Intervention Services (DAIS)
Job Description
Position Opening:  Security Operations Associate
FLSA:  Non-Exempt
Become part of a vibrant team committed to the empowerment of those affected by domestic violence and advocating for social change through support, education, and outreach.  Domestic Abuse Intervention Services (DAIS) is the leading provider of domestic violence intervention and prevention services in Dane County. Founded in 1977, DAIS continues to evolve following its successful capital campaign that resulted in substantive growth for the organization and an enhanced professionalism in how it advances its work. Staff and volunteers are bounded by values of mutual respect, openness, collaboration, and shared responsibility.
DAIS is seeking Variable Part-time Security Operations Associates. Availability on weekdays, weekends, 2nd and 3rd shift, and holidays is required.
The Security Operations Associate is responsible for maintaining a presence at the secondary entrance, managing building access by visitors, and monitoring security systems. The Security Operations Associate serves as a first point of contact for visitors; controls building access by users in accordance with established security procedures; monitors building security systems; connects visitors to appropriate personnel; responds to client queries in a trauma informed manner; investigates disturbances; responds to emergency situations, and completes appropriate paperwork. Availability on weekdays, weekends, and holidays is required. The ability to work first, second or third shift may be required depending on overall scheduling needs.
A successful candidate will possess a high school diploma or equivalent, some college coursework is preferred. Reception and facility supervision experience is strongly desired, particularly with organizations that involve security and building access protocols. DAIS will provide additional training for candidates who possess some experience and/or have strong supporting qualifications. The ability to effectively handle crisis situations and the ability to maintain professional boundaries is required. In addition, computer skills including a working knowledge of and experience with Microsoft Office and experience handling confidential information and materials is preferred. Experience working in the human services field and bilingual (English/Spanish) is strongly preferred. 
Additional skills and competencies for this role include:
  • Problem solving attitude: Approaches situations and challenges in a solution based proactive and effective manner.
  • Assertiveness & Tact: Capable of being self-assured, confident, and direct, without being aggressive.
  • Stress Tolerance & Unflappability: Maintains composure in highly stressful or adverse situations.
  • Self-Accountability & Work Standards: Sets high standards of performance for self and assumes responsibility and accountability for successfully completing assignments or tasks.
  • Commitment to Quality Service: Builds and maintains client/community satisfaction with the services offered by the organization.
  • Confidentiality, Integrity, Ethics & Trust: Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.
  • Leading & Living DAIS Vision and Values: Keep the DAIS vision and values at the forefront of decision making and actions.
  • Safety Awareness: Maintains an awareness of conditions and circumstances that impact one’s own safety or the safety of others.
  • Valuing Diversity: Helps to create an environment that embraces and appreciates diversity.
Bilingual candidates and individuals of color are encouraged to apply.
To apply:
Interested individual applicants only please, DAIS prefers not to be contacted by third party staffing agencies. The following application materials are needed for consideration:
Incomplete applications, or applications submitted without a cover letter and resume will NOT be considered.
Completed applications may be submitted via email as an attachment to:, or by U.S. Mail to DAIS, Attn: Human Resources, 2102 Fordem Ave., Madison, WI 53704.
Full job description may be reviewed at
Applications will be accepted until these positions are filled.
DAIS is an equal opportunity/affirmative action employer.
Contact Information