SALARY: $24.60 - $26.80 Hourly
OPENING DATE: 08/09/19
CLOSING DATE: 08/23/19 04:30 PM
The Dane County Human Services Department has a current vacancy for an Economic Support
Specialist - Bilingual/Spanish. We offer a wide range of benefits including fully paid dental and HMO
health insurance premiums for full time employees. The County will also provide contributions towards
POS health insurance premiums, retirement, and short/long term disability. Additional benefits available
include long term care, vision coverage, flex spending account and deferred compensation programs
paid in full by the employee and a wellness program (for further details visit
www.countyofdane.com/emprel). Dane County will provide 6 weeks of paid parental leave for birth or
adoption of a child.
The eligible list created from this posting may be used for future Economic Support Specialist -
Bilingual/Spanish vacancies for the next six (6) months.
Exam: Written Test
EQUITY, DEFINITION AND EXAMPLES OF DUTIES:
COMMITMENT TO EQUITY & INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are
valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and
open/honest communication are encouraged, and meeting customer needs through quality service is a
shared goal. All employees must be able to demonstrate multicultural competence – the awareness,
knowledge, and skills needed to work with others who are culturally different from self in meaningful,
relevant, and productive ways. Applicants from traditionally underrepresented populations including
women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
An entry level position in the Economic Assistance Division of the Department of Human Services, under
general supervision, to perform call center and case management functions for applicants/recipients
of Medical Assistance, Child Care Subsidies, Food Stamp Program, and other economic assistance
programs; to apply complex federal, state, and local policies to achieve program objectives; to provide
information and referral services to Dane County residents; and to do related work as required.
EXAMPLES OF DUTIES
Approximately 75% of the ESS duties are to answer calls and address customer issues as part of an
eight county call center, which may include many of the duties listed. Provides case management to
participants of economic assistance and employment programs in person, on the phone, or
electronically; accepts applications for program benefits; determines eligibility through interviews,
documents, and collateral investigations; enters information in computerized eligibility systems and
other computer programs; explains agency services, payment delivery, and client rights and
responsibilities; maintains accurate, well documented case files; effectively utilizes case management
tools, including computer documents; accurately determines program placement and payments;
responds to emergency need situations; makes referrals for supportive services; maintains an effective
working relationship with collateral agencies; maintains a current knowledge of applicable federal and
state regulations and local policies; investigates complaints and fraud allegations; prepares for and
offers testimony in administrative (civil) and criminal hearings; and regularly attends in-service training
EDUCATION, EXPERIENCE & SPECIAL REQUIREMENTS:
Any combination of training and experience equivalent to high school graduation, GED, or HSED and
two years experience providing case management and/or eligibility determination of clients. Two years
of related college study may be substituted for the described experience. Must have at least one year
of experience with electronic data processing equipment and use of current computer programs.
Special Requirements: Applicants being considered for bilingual (Hispanic/Latino positions must pass a
Spanish-English and English-Spanish oral translation exam.
Flexibility of job position and office location is essential. No one is permanently assigned to a specific
unit or office. Good organizational skills are imperative to a successful career. A valid Wisconsin
Driver's license (or eligibility for) and access to personal transportation may be required for some
positions. For positions requiring a WI driver's license and transportation, candidates who reach the
final selection process will be subject to a thorough driving record background check.
Background Check Statement: Some positions may require a criminal background check which can
include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law,s.
111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record.
However, Dane County may disqualify an applicant if the position’s responsibilities are substantially
related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the
position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the
business, its employees, customers and vendors, etc.) Management reserves the right to make
employment contingent upon successful completion of the background check.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of case management principles; interviewing skills; knowledge of community resources
available to recipients and applicants. Ability to read complex manuals and handbooks and follow the
orderly directions they provide; ability to work independently with minimum supervision; ability to work
within strict time deadlines and establish routines to result in an even output of work; ability to be
highly organized; ability to work accurately in order to avoid hardship to clients and costly federal or
state sanctions; ability to work cooperatively with agency staff and public officials; ability to maintain
confidentiality and objectivity; ability to communicate effectively orally and in writing; ability to handle
a high volume of phone calls while providing polite, accurate, and comprehensive service; ability to
implement rules and regulations; ability to work with constantly changing policies; ability to make
frequent and accurate computer entries; ability to deal effectively with persons who may be hostile,
non-cooperative or evasive.
APPLICATIONS MAY BE FILED ONLINE AT:
210 Martin Luther King Jr Blvd, Room 418
Madison, WI 53703
Economic Support Specialist - Bilingual Spanish Supplemental Questionnaire
* 1. Do you have two years experience providing case management and/or eligibility determination of
* 2. Do you have at least one year of experience with electronic data processing equipment and use of
current computer programs?
* Required Question