Summary:
The QTI Group is hiring a full time Spanish Bilingual Customer Service Representative for a client located on the west side of Madison. The ideal candidate will have a background in customer service, working knowledge of the healthcare industry, and prior work experience in a call center environment. This position offers competitive pay, excellent benefits, and a variety of flexible shifts between 7:00 AM to 10:00 PM and offers a starting pay of $16.50 with an excellent annual bonus. There is mandatory training class for this opportunity with a flexible beginning date.
If you are interested in working for a customer-friendly healthcare leader, we encourage you to apply today for consideration!
Responsibilities:
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Maintain existing client information and document all communication according to standard operating procedure
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Answer and respond to incoming calls
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Identify and escalate priority issues as needed
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Place outbound calls to healthcare providers, patients, and other clients
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Stay current with relevant guidelines and policies for medical devices and billing
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Meet standards for production and accuracy within 3 month period
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Other duties as assigned
Qualifications:
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High School diploma or GED required; some college preferred
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Must have two or more years of customer service experience
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Prior work in a contact call center, the health care industry, or a lab is preferred
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Bilingual in Spanish is required
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Ability to listen on the phone and type simultaneously
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Excellent verbal and written communication and interpersonal skills
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Must be self-motivated and driven to improve
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Should be timely, positive, and outgoing
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Ability to work both independently and on a team
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Ability to adapt and prioritize
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Should have a professional demeanor
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Must be able to maintain a business casual appearance at all times
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Must be willing to submit to a background check upon job offer
