P.O. Box 259851
Madison, WI 53725

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Front Desk Receptionist

Domestic Abuse Intervention Services (DAIS)
Job Description
Position Opening:  Front Desk Receptionist
FLSA: Non-Exempt
Full-time or Regular Part-time employment status is negotiable
Become part of a vibrant team committed to the empowerment of those affected by domestic violence and advocating for social change through support, education, and outreach.  Domestic Abuse Intervention Services (DAIS) is the leading provider of domestic violence intervention and prevention services in Dane County. Founded in 1977, DAIS continues to evolve following its successful capital campaign that resulted in substantive growth for the organization and an enhanced professionalism in how it advances its work. Staff and volunteers are bounded by values of mutual respect, openness, collaboration, and shared responsibility.
DAIS is seeking a Front Desk Receptionist to join our team. The Front Desk Receptionist represents the culture and values of the agency to all visitors and guests while monitoring and maintaining security. The Front Desk Receptionist monitors the main entrance of the facility, responds to incoming phone calls, provides information about the organization, determines and confirms the purpose of visit or phone call, and directs visitors and callers to the appropriate staff members. In addition, the Front Desk Receptionist sorts and distributes mail, receives and signs for packages, updates staff directories, manages supply requests, maintenance requests, and requests for IT assistance, provides basic support to staff and volunteers on the use of technology and office equipment, and assists with various other projects or assignments as requested. Regular Part-time or Full-time employment status can be negotiable.
A successful candidate will possess a college degree; though relevant experience may be considered in lieu of a degree. Candidates should also have a minimum of three years of experience working in a reception role and a minimum of one year of data entry experience. Working knowledge of Microsoft Office suite, including Excel and Microsoft 365, the ability to appropriately and professionally handle crisis situations, the ability to maintain confidentiality, and the ability to work independently and as part of a team are also required.  Knowledge and experience operating a variety of different office equipment that includes experience with troubleshooting and maintenance is preferred. Bilingual abilities are also preferred.
DAIS is seeking individuals with the following skills and competencies for this role:
  • Assertiveness & Tact: Capable of being self-assured, confident, and direct, without being aggressive.
  • Stress Tolerance & Unflappability: Maintains composure in highly stressful or adverse situations.
  • Self-Accountability & Work Standards: Sets high standards of performance for self and assumes responsibility and accountability for successfully completing assignments or tasks.
  • Commitment to Quality Service: Builds and maintains client/community satisfaction with the services offered by the organization.
  • Confidentiality, Integrity, Ethics & Trust: Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.
  • Safety Awareness: Maintains an awareness of conditions and circumstances that impact one’s own safety or the safety of others.
  • Valuing Diversity: Helps to create an environment that embraces and appreciates diversity.
  • Communication: Clearly conveys and receives information and ideas through a variety of media in a manner that engages the listener or recipient, helps them to understand and retain the message, and invites responses and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills.
Benefits include access to purchase full medical and dental coverage, life insurance, short-term disability insurance, long-term disability insurance, and generous leave time.
To apply:
Interested individual applicants only please, DAIS prefers not to be contacted by third party staffing agencies. The following application materials are needed for consideration:
Incomplete applications, or applications submitted without a cover letter and resume will NOT be considered.
Completed applications may be submitted via email as an attachment to: daisemployment@abuseintervention.org, or by U.S. Mail to DAIS, Attn: Human Resources, 2102 Fordem Ave., Madison, WI 53704.
Full job description may be reviewed at http://abuseintervention.org/get-involved/jobs/

Applications will be accepted until these positions are filled.
 DAIS is an equal opportunity/affirmative action employer.
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